The Radio Operations section provides emergency call-taking and dispatching services for the City of Tucson. This includes answering 9-1-1 calls and transferring them to the appropriate jurisdiction. The Operations section provides dispatching services for the Tucson Fire Department and, on a contractual basis, dispatching services for five county fire districts; the Northwest Fire District, Golder Ranch Fire District, Avra Valley Fire District, Three Points Fire District and Picture Rocks Fire District.

The Section also operates Tucson MEDS Control, a centralized medical dispatching service for much of Pima County outside of the city limits. In addition, the section also serves as the control point for non-emergency radio activity of other city divisions and departments. This function includes being an after-hour, weekend, and holiday contact point for citizens requesting city services.


Room of computers 911 computer terminals 911 Operator

911 and Public Safety Dispatchers answer emergency calls from the public and dispatch the appropriate level of care, often providing pre-arrival instructions in medical emergency situations.