Complaint Mediation Program
Citizen complaints of police misconduct often stem from poor communication and misunderstandings between parties. The Tucson Police Department Mediation Program was designed to provide a structured, confidential, and voluntary forum that brings together citizens and Department members to discuss citizen concerns, clarify issues, improve communications and craft mutual agreements that resolve conflict.
When citizen complaints can be resolved without an official process or investigation, community and police relations can be improved. It is an opportunity for both citizens and police officers to learn from each other.
How Does It Work?
Mediation involves the informal resolution of complaints through a face-to-face meeting in which a professional mediator serves as a neutral facilitator. The process is voluntary and confidential and is conducted in a neutral environment.
What Types of Complaints are Mediated?