If your water service has been disconnected, is scheduled for disconnection, or you would like to report your payment, please contact Tucson Water Customer Service at (520) 791-3242. In the event water is turned on illegally, a tampering citation will be issued. A civil infraction of Tucson Code Section 27-13 is subject to a minimum $250 fine.

Register for a PIN Number
New to Online Account Services?
You will need a copy of your bill.

If you already have a PIN Number
Are you a Returning Customer?
Forgot your PIN?

Benefits of Online Account Access:

  • Pay Your Bill Securely Online (MasterCard or Visa)  MasterCard Visa
    (Your Utility Services bill includes your City of Tucson Water, City of Tucson
    Environmental Services, and Pima County Sewer fees)
  • View Your Current Bill and Water Consumption
  • View Your Bill History
  • View Your Water Consumption History
  • View Your Service History


Due to regularly scheduled billing processing, this service will not be available:

  • Monday—Friday 10:45—11:30 p.m. MST
  • Saturday 11:00 p.m.—Sunday 10:00 a.m. MST
  • Sunday 11:00 p.m.—Monday 5:00 a.m. MST

Additional links:

If you have questions about accessing your account online, please
contact Tucson Water at (520)-791-3242 or 1-800-598-9449
Monday through Friday, 8:00 a.m. - 5:00 p.m. MST.