There are several options available for paying your bill.

  • Pay Your Utility Services Bill Securely Online

    "Pay-by-Phone" Service  Visa MasterCard

  • Access your account information and pay for the items included on your utility services statement by phone. Call Customer Service Office at (520) 791-3242, access account information 24 hours a day. Use Visa, MasterCard or electronic check.

  • Automated Bill Payment
    To sign up for this service, pick up or download the Automatic Bill Payment Form, and mail the completed form to:
    Tucson Water
    Customer Service
    P.O. Box 27210
    Tucson, AZ 85726-7210

  • Pay by Mail
    Use the pre-addressed envelope included in your bill or mail to:
    City of Tucson
    P.O. Box 28804
    Tucson, AZ 85726-8804

  • Pay Station Locations
    Pay in person at several City of Tucson offices and Western Union locations.

  • April 2014 update to Tucson Water's low-income assistance program English -- Spanish

Questions?

  • Water charges: Call Tucson Water's Customer Service Office at (520) 791-3242 or (800) 598-9449 (if outside the Tucson area) from 8:00 a.m. - 5:00 p.m., Monday through Friday, or send an e-mail to Tucson Water Customer Service.
  • Sewer charges: Call Pima County Regional Wastewater Reclamation Department Customer Service Office at (520) 724-6609.
  • Trash, recycling charges: Call City of Tucson Environmental Services Department at (520) 791-3171.

Please have your account number available in order for staff to access your account quickly.